What was there
Residentia distributes appliance brands across Australia and handles their warranty service. Claims arrived by phone and email and were re-keyed several times. The platform gives every role its own view of a single ticket: retail partners register products and raise tickets, the admin dashboard tracks new tickets, bookings, parts orders and warranty replacements, and service agents accept, schedule, order parts and close from a timeline. A companion mobile app covers technicians in the field.
